We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express and PayPal. It is also possible to make the payment via a bank/wire transfer, in that case you will receive payment details in the order confirmation. We will ship the order as soon as the payment is our account. The payment must be completed within 7 business days, otherwise the order will be cancelled.
VAT, CUSTOMS AND IMPORT DUTIES
Please be advised that local taxes and import duties may apply and is not included in the shipping costs.You will have to pay these charges separately. This also applies to the purchase of gifts or purchases made on behalf of another recipient.
Unfortunately, we have no control over customs and import charges and we cannot inform you of how much they will be before you order. Customs policies vary widely from country to country, so please contact your local customs office for further information.
SHIPPING COSTS AND DELIVERY TIME
All orders are shipped from our warehouse in Florence and we ship worldwide. All orders have track and trace.. The shipping charge depends on your delivery country and the purchase amount. Alternatively you can organise your own shipping and advise us for the collection/pickup.
If your items are in stock, your order is normally shipped within 1-3 business days from receiving your order. Most of our shipments are handled by carriers such as UPS, DHL or Poste Italiane.
Note that depending on your order we might ship it in two or more separate packages and either with the same or different tracking numbers. You will receive all relevant tracking info by e-mail
When your order is packed and on its way, you will receive an email from us with a tracking number and an estimated date of delivery. In case you haven’t received your tracking information 5 business days after placing your order. Please contact us on firstname.lastname@example.org
To ensure a safe delivery – wherever you are in the world – we take great care to package the items in a way that prevents creases, rips, tears or any other damage.
- Editions of 50 and 100 are shipped together with the frame, Our frames are shipped in a extra strong protective cardboard box.
- Editions of 150 and 200 are without the frame and are wrapped and packed and sent in a protective cardboard box.
Upon receiving the item it’s important to open the package carefully! And not use a cutter which may damage the frame and art work.